INSURANCE & PAYMENT

FINANCIAL POLICIES

At Chrysalis Center, we believe your mental health is one of the most important investments you can make. Our practice is a privately-owned mental health facility that works with a variety of insurance providers to help make care more accessible. We are in-network with many private insurance companies. For clients without insurance or with out-of-network coverage, we offer self-pay options at competitive rates. Full payment is required at the time of your appointment, whether you are using insurance or paying out of pocket.

If you have questions about coverage, costs, or billing, please review our Office Procedures and Financial Agreement or reach out to our Office Manager, Macon Funderburk, for assistance at administation@chrysaliscenter-nc.com.

INSURANCE

At Chrysalis Center, we are happy to file insurance claims on your behalf for mental health therapy and nutrition counseling services—with the exception of Medicaid. Coverage is based on your individual insurance policy, and benefits are not guaranteed until claims are processed.

Our administrative team will make every effort to verify your benefits before your first appointment. However, we strongly encourage you to contact your insurance provider directly to confirm your coverage for our services.

You will be responsible for paying your copay or the contracted insurance rate determined by your provider at the time of service.

We work with many major insurance companies, including:

  • Aetna

  • American Specialty Health

  • Blue Cross & Blue Shield

  • Cigna (out-of-network only)

  • Medcost

  • Medicare (mental health services only)

  • Humana

  • Tricare

  • United Behavioral Health

  • United Healthcare

PAYMENT OPTIONS

For clients who are paying privately or covering a remaining balance after insurance, Chrysalis Center accepts the several forms of payment, including cash, check, VISA, and MasterCard.

If you accrue a balance, we offer flexible payment plans that can be spread out over 3 months to help make care more manageable. We are also happy to work with clients who prefer to have a third party cover their payment. This may include a family member, employer, or another individual. To arrange this, please request a Third Party Payer Form and ensure it is completed before your first appointment.

PAPERWORK & DOCUMENTATION

At Chrysalis Center, we are committed to maintaining ethical and comprehensive care for our clients. As part of this commitment, our providers do not complete documentation—including FMLA, short-term disability, or long-term disability forms—for individuals who are not yet established clients.

All documentation requests are subject to the provider’s discretion. Processing times may vary, and a fee will be assessed based on the complexity of the paperwork. In some cases, providers may require you to schedule an additional appointment in order to gather the necessary information to complete the forms accurately.

APPOINTMENT POLICIES

LATE ARRIVALS, CANCELLATIONS & NO SHOWS

At Chrysalis Center, we value your time and are committed to providing timely, high-quality mental health care. We kindly ask that all clients arrive on time for their scheduled therapy or nutrition appointments.

  • If you arrive more than 15 minutes late for a 50-minute appointment or more than 7 minutes late for a 30-minute session, you will be asked to reschedule, and a late cancellation fee will apply.

  • All appointment changes—including cancellations, reschedules, or requests to switch to virtual therapy—must be made at least 24 hours (or one business day) before your scheduled appointment time.

  • If you miss or late cancel your appointment, you may be charged up to $90. This fee is not covered by insurance and is the sole responsibility of the client.

REMINDERS & PATIENT PORTAL ACCESS

We offer appointment reminder texts as a courtesy to clients who opt in. However, please note that reminder messages are not guaranteed. Clients are still responsible for any late cancellations or no-shows, even if they did not receive a reminder.

All clients have 24/7 access to the Chrysalis patient portal, where you can easily check your upcoming appointments, request changes, and stay informed about your schedule.

Please be aware that repeated no-shows or late cancellations may result in dismissal from treatment at our discretion.

INDIVIDUAL PROVIDER FEES

Kerri Schroder, PhD, LP

90791 – Intake: $200.00
90832 – Individual (30 min): $125.00
90834 – Individual (45 min): $150.00
90837 – Individual (60 min): $165.00
90846 – Family w/o Client: $150.00
90847 – Family/Couples: $150.00
90853 – Group: $60.00
No Show: $90.00

Kelly Broadwater, MA, LPA, LCMHC, CEDS-C
Lauren Francis, MA, LPA, CEDS
Macy Baynor, MSW, LCSW
Emily Foster, MA, LCMHC-A
Danielle Couture, MSW, LCSW-A
Robyn Olsen-Nicotra, MSW, LCSW
Claire Hazard, MSW, LCSW-A
Mikayla Alberico, MSW, LCSW-A

90791 – Intake: $150.00
90832 – Individual (30 min): $100.00
90834 – Individual (45 min): $125.00
90837 – Individual (60 min): $140.00
90846 – Family without Client: $125.00
90847 – Family/Couples: $125.00
90853 – Group: $50.00
No Show: $90.00

Terri Mozingo, RD, LDN, CEDRD
Jennifer Wolf, MS, RD, LDN
Allison Porter, MS, RD, LDN

97802 – Intake: $37.50 per 15 minutes
97803 – Follow-up: $31.25 per 15 minutes
97804 – Group: $20.00 per 30 minutes
MedGem: $65.00 + session
Genetic Direction: $250.00 + session
Grocery Shopping: $35.00 per 15 minutes
No Show: $22.50 per 15 minutes scheduled

Aiereal Lloyd, PMHNP-BC
Lisa Milliger, PMHNP-BC

99201 – E&M of new patient (10 minutes): $55.00
99202 – E&M of new patient (20 minutes): $100.00
99203 – E&M of new patient (30 minutes): $150.00
99204 – E&M of new patient (45 minutes): $225.00
99205 – E&M of new patient (60 minutes): $300.00
99211 – E&M of an established patient (5 minutes): $50.00
99212 – E&M of an established patient (10 minutes): $75.00
99213 – E&M of an established patient (15 minutes): $125.00
99214 – E&M of an established patient (25 minutes): $165.00
99215 – E&M of an established patient (40 minutes): $225.00
992417 – Prolonged office/other outpatient E&M service(s): $50.00
36415 – Collection of Venous Blood by Venipuncture: $10.00
No Show: $22.50 per 15 minutes scheduled