By Meghan Shapiro

The pride I feel about being a part of the Chrysalis Team is not something I keep close to my chest. I am so proud to be a part of such a knowledgeable, compassionate, conscientious team. Every day I experience renewed excitement about the potential for growth and healing within a safe environment that exists at Chrysalis. The truth is, however, that there is an underrecognized part of our treatment team.  

This weekend, while reflecting on the week before, I found myself filled with gratitude for our administrative staff and I realized that they are way overdue recognition for the contributions they make to the Chrysalis Team. They regularly, daily, go above and beyond to ensure clients at Chrysalis receive the care they need. Not just by scheduling appointments and working through insurance/payment questions but by paying attention and caring. They really do care and their contributions are too often taken for granted.  

Last week, I was able to support a client who needed it because an administrative staff member recognized this client’s need and reached out to me without being asked to do so by the client. Intuiting client needs is not part of their job description. It is a reflection of commitment to Chrysalis Clients. 

Clinicians can be pretty needy with schedule changes that sometimes come without much forewarning. Our administrative staff responds to those needs with patience and thoroughness, ensuring both the clinician and client needs are met. I know that is not an easy task and am so thankful for the grace with which they do it.  

Despite the daily hassles we cause for them, the administrative office at Chrysalis is always a place clinicians are greeted with kindness and genuine interest in how we are doing. I hope our administrative team knows how much that can impact clinician’s days in a positive way.  

I want our administrative staff to know that we see their commitment and hard work. That we know they are an integral part of the Chrysalis experience. That we appreciate them every day.