May 7th, 2020
To our Valued Clients,
Thank you for your adaptability and patience as we’ve transitioned to telehealth over the past 6 weeks. Although shelter in place will be lifted this Friday, our office will remain closed for in-person visits through the end of May. Insurance companies are still allowing telehealth without restrictions for the remainder of the month; we intend to benefit from their flexibility by continuing to provide therapy via video or phone to ensure everyone’s safety. We hope to protect our clients and staff and do our part to “flatten the curve”. In addition, we do not feel in-person visits while wearing masks is conducive to effective therapy.
Chrysalis is delighted to be offering a 4 week wellness workshop for frontline workers. For county, state, and New Hanover Regional Medical Center employees, this will be FREE with your insurance benefits. We are excited to offer support and care for those most impacted by COVID in their workplace.
Stay safe and be well!
April 4th, 2020
To Our Valued Clients,
We will continue to remain closed for in-person sessions throughout the duration of the shelter in place order. Mental health services are considered essential and we could not agree more! We know these are uncertain and challenging times and urge you to continue to connect with your therapist and/or dietitian for support. Telehealth options include phone or video sessions. We are also offering our outpatient groups via Zoom, in addition to virtual Intensive Outpatient Programming (IOP). We are excited to welcome a new addition to our staff- our psychiatric nurse practitioner, Celeste Shamel. She is now offering telemedicine sessions and accepting new patients. Please stay safe and well and know that we are here to help!
Stay well and be safe!
March 26, 2020
Dear Valued Chrysalis Client,
As many of you know, we have successfully launched telehealth over the past week and a half and are now offering phone or video sessions in addition to virtual groups and virtual IOP. In light of the current circumstances, we are electing to remain closed through April 5th at this time. We will continue monitoring the situation and make decisions on a week by week basis about re-opening the practice to clients for in person sessions. Our number one concern is the safety and well-being of clients and staff and we seek to minimize the impact of COVID on our community by practicing social distancing for the near future. Our admin team is still operating and can assist you in your scheduling needs. Please don’t hesitate to call us at 910-790-9500 or email firstname.lastname@example.org.
March 20, 2020
We are now offering all appointments through online or telephone sessions. This is for all existing clients and new clients. Contact our office at 910-790-9500 or email email@example.com to schedule your appointment.
March 17, 2020
Our leadership team has come to the decision to end in-person office visits effective close of business today, through the end of the month. We want to ensure the well-being of all clients and staff and minimize the impact COVID-19 has on our community. Effective 3/18/20, all individual counseling and nutrition appointments will be offered via telehealth. This is temporarily being allowed by all insurance companies in light of the current situation. We hope to add video conferencing capabilities in the very near future, but due to the unprecedented demands on the servers of the various telehealth platforms, this option is not fully functional at this time and therefore we will be conducting therapy via telephone only to ensure uninterrupted care free from technical glitches. For now, all outpatient groups and IOP services are suspended until our HIPPA compliant virtual platform is more sound. We will inform you as that occurs.
We understand that this is an anxiety provoking time and we are committed to helping you through it. We will periodically add updates to our website and social media and will have administrative staff working remotely to answer your calls and emails.
Our administrative staff will be contacting you to discuss the logistics of this change in delivery of services (i.e. you will be expected to electronically sign a telehealth informed consent) and answer any questions you may have. Your regularly scheduled appointment(s) stand and your clinician will look forward to talking you then.
Thank you for your patience during this ever-evolving situation. We hope you stay well and will look forward to being able to connect again in person.
March 14, 2020
To our Valued Clients:
In light of the recent concerns over COVID-19, we wanted to assure you we are committed to the safety and well-being of all our clients and staff. To that end, we are following CDC recommendations regarding sanitation and taking all precautions necessary. As a Joint Commission accredited facility, we have infection prevention protocols in place and hope to maintain a germ-free environment. Everyone that enters our building is expected to abide by our protocols.
If you or someone you live with is experiencing symptoms, please contact our office to determine if telehealth services are an appropriate option for you. We offer a confidential and HIPAA compliant platform for telehealth should you need to utilize this service.
As of now, we are operating on a normal schedule for all services. We will continue to monitor the situation and abide by all recommendations by the CDC and government officials.
If you have any questions or concerns, please call our office at 910-790-9500 or email firstname.lastname@example.org
Thank you for your understanding and cooperating during this time.